Shipping policy

Apex OOB Shipping Policy
Thank you for shopping with Apex OOB! We specialize in giving open-box, overstock, and liquidation a second life. Please review our shipping practices, timelines, and rules below to understand how your order will be handled.
1. Processing & Handling Times
  • All orders are processed within 1 to 2 business days (excluding weekends and major holidays) after your payment is successfully captured.
  • You will receive a secondary email notification with tracking information the moment your shipping label is generated.
2. Original Retail Packaging Disclaimer
To reduce environmental waste and keep our prices as low as possible, we ship our items directly in their original retail packaging whenever structurally sound.
  • The outer box may feature graphics, text, or show minor cosmetic shelf wear from handling and transit.
  • If a retail box is heavily damaged or structurally compromised, we will securely repackage your item in a plain shipping box before transit.
3. Domestic Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed dynamically at checkout based on package weight, dimensions, and your location.
  • We primarily utilize USPS or UPS to ensure items arrive safely.
  • Estimated delivery times generally range from 3 to 7 business days depending on your distance from our warehouse.
  • Please note: Delivery delays can occasionally occur due to carrier volume, weather disruptions, or holidays. Apex OOB is not responsible for transit delays once the package is accepted by the carrier.
4. Shipping Restrictions & Address Limitations
  • PO Boxes: Because many of our items ship in large, bulky boxes, we cannot ship to PO Boxes via private carriers like UPS or FedEx. Please provide a physical street address at checkout.
  • Military & Diplomatic Addresses: We do not ship to APO, FPO, or DPO addresses due to carrier limitations and sizing restrictions on outdoor merchandise.
  • Geographic Limits: At this time, we only ship to addresses within the contiguous United States. We do not ship to Alaska, Hawaii, US Territories, or international destinations.
5. Address Accuracy & Undeliverable Packages
Please double-check your shipping address before finalizing your order.
  • If a package is returned to our warehouse by the carrier due to an incorrect address, insufficient address details, or refusal of delivery, the order will be cancelled.
  • A refund will be issued back to your original payment method, minus a 20% restocking fee and the original cost of shipping.
6. Damaged or Lost Packages in Transit
If your tracking status shows your package was delivered but you cannot locate it, or if the item arrives physically damaged due to harsh carrier handling:
  • Please contact us immediately at help@apexoob.com within 48 hours of the recorded delivery time.
  • Include your order number and clear photos of the damaged shipping box and the damaged product so we can immediately initiate a carrier claim for you.