Refund policy

Apex OOB Return & Refund Policy

Welcome to Apex OOB! Because we specialize in sourcing high-quality open-box items, overstocks, and liquidation goods (such as home, garden, and outdoor equipment), our return structure differs from a traditional retail store.

We bench test every item for power, solar batteries (if applicable), punctures, cuts, etc. to make sure the product works as advertised. Additionally, we verify all individual components, list any missing parts explicitly in the product description, and document the exact physical condition in our product photos before listing. If an item is not working, please contact us first at help@apexoob.com with a description of the issue, pictures and/or video, if possible. We may be able to assist you and get your product working.

Because we buy our inventory as-is, we are unable to offer extended manufacturer warranties, and all sales are structured under the strict terms outlined below.

1. The 14-Day Inspection Window
We want you to shop with absolute confidence. We offer a strict 14-day return window beginning the exact day your tracking number shows the package was delivered. To be eligible for a return, you must contact us within this 14-day timeframe. Any requests made after 14 days from delivery will be automatically declined.

2. Defective or "Not as Described" Items
Despite our rigorous testing, if an item arrives mechanically defective or is missing an essential component not disclosed in the listing details:
  • We will issue a prepaid return shipping label at zero cost to you.
  • Once received and verified by our warehouse team, you will receive a 100% full refund back to your original payment method.
3. Change of Mind / Buyer's Remorse Returns
If you decide to return an item because you changed your mind, ordered the wrong size/length, or the item does not fit your specific layout:
  • Buyer Pays Shipping: You are entirely responsible for purchasing and providing the return shipping label using a trackable shipping service.
  • 20% Restocking Fee: All change-of-mind returns are subject to a 20% restocking fee. This fee covers our labor costs to unpackage, structurally re-test, verify parts, and re-photograph the item for resale.
  • Store Credit Only: Approved change-of-mind returns will be issued via an electronic Store Gift Card / Credit code sent to your email. We do not issue cash or credit card refunds for buyer's remorse.
4. Condition of Returned Items
To qualify for any store credit or refund, all items must be returned in the exact condition they were received. They must include all original packaging materials, manuals, power cords, hardware inserts, and accessories. If an item is returned damaged or missing pieces due to buyer mishandling, we reserve the right to deny the return or deduct up to 50% from the store credit value.

How to Initiate a Return
Do not ship items back without prior authorization. To start a return, please click here or log into your Shopify Customer Account portal on our website, locate your order number, and select the item you wish to return. Alternatively, you can email our support team at help@apexoob.com with your order number and clear photos of the issue.